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W Series:
FAQ
Why does the robot make more noise and clean less efficiently than before?
The robot needs to be maintained regularly. Follow these steps to remove debris from the robot:
1.Turn off the power switch. Remove and empty the dustbin.
2.Clean the primary and high-performance filters.
3.Clean the main brush.
4.Remove and clean the side brushes.5. Remove and clean the main brush.
1.Turn off the power switch. Remove and empty the dustbin.
2.Clean the primary and high-performance filters.
3.Clean the main brush.
4.Remove and clean the side brushes.5. Remove and clean the main brush.
The signal light on top of the robot is off after the robot has idled for some time.
To save energy, the robot will enter sleep mode after idling for a certain period of time. To reactive the robot, press the “CLEAN” or “AUTO” button.
The robot isn't mopping the floor properly.
The mop cloth holder may be installed improperly. Press in the middle of the holder and you should hear a click and the holder should be level.
The robot moves backwards and circles around and stops. The a red alert light appears and two Quick beeps follow.
1. Check if the bumper is out all the way. Loosen the screws along the front bumper and tap to restore it to the original position. If nesessary, remove the front bumper, clean and reinstall (make sure not to make screws too tight).
2. Clean the cliff sensors if they are dusty or covered by debris. If problem persists, contact our customer care.
2. Clean the cliff sensors if they are dusty or covered by debris. If problem persists, contact our customer care.
The robot makes pulsing noise while it's mopping.
That is the noise from the air pump. Please push down the water tank to align the valve on the water tank to the air pump.
Can I put detergents into the water tank?
Detergents are not recommended. Detergent residuals may block the outlets of the tank, preventing water flow.
The side wheels slip or are not rotating while the robot is cleaning.
1. There is liquid on the floor. The slip is caused by reduced friction between the side wheels and the floor.
2. The mop cloth holder has loosened during cleaning and causes too much friction with the floor. Remove the mop cloth holder.
2. The mop cloth holder has loosened during cleaning and causes too much friction with the floor. Remove the mop cloth holder.
The robot isn't connected to the charging dock for recharge.
1.Clean the charging pins on the robot and the charging dock if they are dirty. Try to recharge the robot again.
2.Press the Home button on the remote to let the robot dock itself instead of placing the robot on the dock yourself.
2.Press the Home button on the remote to let the robot dock itself instead of placing the robot on the dock yourself.
The robot moves backwards abruptly.
The internal parts of the robot have been damaged. Please contact our customer service.
The robot moves backwards and circles around and stops. The a red alert light appears and two Quick beeps follow.
1. Check if the bumper is out all the way. Loosen the screws along the front bumper and tap to restore it to the original position. If nesessary, remove the front bumper, clean and reinstall (make sure not to make screws too tight).
2. Clean the cliff sensors if they are dusty or covered by debris. If problem persists, contact our customer care.
2. Clean the cliff sensors if they are dusty or covered by debris. If problem persists, contact our customer care.
