Global 
USA 
Russia 
Poland 
Japan 
W Series:
FAQ
Voice alarm 'Please check and install water tank'.
1. The water tank is not installed and installed in right place.
2. Check if the water tank is installed correctly.
(*Hold the water tank forward;)
(*Align the two ends of the main unit on both sides of the water tank;)
(*Press the water tank after aligning, and confirm the installation after hearing the sound ‘Ka’)
2. Check if the water tank is installed correctly.
(*Hold the water tank forward;)
(*Align the two ends of the main unit on both sides of the water tank;)
(*Press the water tank after aligning, and confirm the installation after hearing the sound ‘Ka’)
The machine cannot be started by pressing the body button or remote control.
1. Need to press and hold the ‘CLEAN ‘key.
(Turn on, press and hold ‘CLEAN’ for 1s)
(Turn off, press and hold ‘CLEAN’ for 3s, Release the button after a sound alert)
2. The machine has no power, charge robot fully.
(Turn on, press and hold ‘CLEAN’ for 1s)
(Turn off, press and hold ‘CLEAN’ for 3s, Release the button after a sound alert)
2. The machine has no power, charge robot fully.
Why is the roller brush wet only in the middle and dry on both sides?
After the scrubber wipes the ground, the dirty water is sucked into the dirty tank from the middle, so the position of the roller brush near the suction port will be more wet.
Robot does not flow out of water.
1. The water tank is free of water or blocked, add water, check the water outlet.
2. The water tank is not installed and installed in right place.
3.Check the Clean water inlet and Sprinkler nozzle for blockage.
2. The water tank is not installed and installed in right place.
3.Check the Clean water inlet and Sprinkler nozzle for blockage.
Robot Water tank leaking.
1. Check the status of the Vent inlet and outlet and perform maintenance cleaning on the two sealing edges.
2. After removing the filter, press the water tank ejector lever to ensure that the Vent inlet and outlet are opened. Rinse the two ports with water. If any debris is stuck at the two ports, clean it in time to ensure that the water tank main body works normally.
3. Regularly clean the edge of the water inlet, the water tank cover, the edge of the dirty spout, and the soft cover of the pouring spout to ensure the sealing of the water tank.
2. After removing the filter, press the water tank ejector lever to ensure that the Vent inlet and outlet are opened. Rinse the two ports with water. If any debris is stuck at the two ports, clean it in time to ensure that the water tank main body works normally.
3. Regularly clean the edge of the water inlet, the water tank cover, the edge of the dirty spout, and the soft cover of the pouring spout to ensure the sealing of the water tank.
