Global 
USA 
Russia 
Poland 
Japan 
W Series:
FAQ
Note for unable to connect to the app：
1.Please check that the app version matches the region version
（1）Turn the machine over, remove the dust box, and check the MAC ID number on the label
（2）North America corresponds to US version：US Region or ALIGW Region
2.Check if the machine is bound by someone else's mobile app
（1）You can log in to the original account to unbind. (Refer to the instructions for use)
（2）Re-networking can force unbundling
（3）Contact after-sales service, colleagues provide MAC ID and registered email
3.The machine is not connected to the network
（1）Check whether the distribution network model you selected in the app is consistent with the actual model.
（2）WIFI password must be entered correctly
（3）Cannot use 5G WIFI signal
（4）Check if the router is blacklisted
（5）It is not recommended to use corporate WIFI or public WIFI
4. The phone can't find the machine's hotspot Robot_XXXXX
（1）Check the hotspot name of the machine Robot_XXXX or adh_XXX
（2）Please confirm that your distribution network operation steps are correct. After booting, you need to wait 30 seconds, and then press and hold the button for more than 5 seconds to configure the network.(It is not recommended to distribute the network in or around the charging base)
（3）Try again after shutdown and restart
（1）Turn the machine over, remove the dust box, and check the MAC ID number on the label
（2）North America corresponds to US version：US Region or ALIGW Region
2.Check if the machine is bound by someone else's mobile app
（1）You can log in to the original account to unbind. (Refer to the instructions for use)
（2）Re-networking can force unbundling
（3）Contact after-sales service, colleagues provide MAC ID and registered email
3.The machine is not connected to the network
（1）Check whether the distribution network model you selected in the app is consistent with the actual model.
（2）WIFI password must be entered correctly
（3）Cannot use 5G WIFI signal
（4）Check if the router is blacklisted
（5）It is not recommended to use corporate WIFI or public WIFI
4. The phone can't find the machine's hotspot Robot_XXXXX
（1）Check the hotspot name of the machine Robot_XXXX or adh_XXX
（2）Please confirm that your distribution network operation steps are correct. After booting, you need to wait 30 seconds, and then press and hold the button for more than 5 seconds to configure the network.(It is not recommended to distribute the network in or around the charging base)
（3）Try again after shutdown and restart
Can not find the charging station?
The charging station is placed against the wall, each side is 0.5 meters, and there is no obstacle in the front 1.5 meters. Away from signal interference, such as router TVs,mirrors, windows, etc.
Find the charging station can not be connected to charge.
Clean the charging pins of the robot and the charging station with dry cloth. Make sure the side brushes installed correctly.（yellow is left and blue is right）
